Niceville, Fort Walton Beach & Shalimar Utilities and Emergency Contacts
Niceville, Fort Walton Beach & Shalimar Utilities and Emergency Contacts
Niceville, Fort Walton Beach and Shalimar utilities and emergency contacts can get confusing fast, especially because a Niceville mailing address does not always mean you receive City of Niceville utilities.
If you're moving into a home, moving out, selling, buying or handling a PCS move, this page gives you a practical place to start.
It covers water and sewer, garbage, electric service, natural gas, internet providers, police, fire and local emergency information for Niceville, Bluewater Bay, Fort Walton Beach and Shalimar.
Last contact review: August 15, 2026.
Phone numbers, service territories and internet availability can change. Use the linked provider website to confirm service for your exact property before relying on this list.
Selling a Home? Don't Shut Everything Off Too Early
Here is the part sellers sometimes overlook.
Do not schedule your utilities to shut off before the buyer's final walk-through.
The buyer may need to verify that lights, HVAC, plumbing, appliances and other systems are operating. Turning off the power or water early can create a problem that did not need to exist.
My practical recommendation is simple:
Keep the necessary utilities active through the final walk-through.
Check your closing instructions before scheduling termination.
Schedule the transfer or shutoff for the appropriate date after closing.
Keep confirmation numbers from the utility companies.
If the closing date changes, update the utility companies.
A home sale already has enough moving pieces. Don't create another one over a utility shutoff.
Local Utility and Emergency Contact Quick Reference
Niceville
Utility Billing: 850-279-6436 ext. 1100
Water & Sewer: 850-279-6436 ext. 2105
Sanitation / Public Works: 850-279-6436 ext. 2004
CHELCO: 850-892-2111
CHELCO Outage: 850-307-1211
Okaloosa Gas: 850-729-4700
Police: 850-279-6436 ext. 1200
Fire Administration: 850-757-7419
Bluewater Bay
County Water & Sewer: 850-651-7171
After-Hours Water/Sewer: 850-651-7174
Waste Management: 850-301-2822
CHELCO: 850-892-2111
CHELCO Outage: 850-307-1211
Okaloosa Gas: 850-729-4700
Sheriff Non-Emergency: 850-651-7400
North Bay Fire: 850-897-3689
Fort Walton Beach
New Water Service: 850-833-9591
Public Works: 850-833-9613
Sanitation: 850-833-9655
After-Hours Water/Sewer: 850-833-9546
FPL Outage: 800-468-8243
Okaloosa Gas: 850-729-4700
Police Non-Emergency: 850-833-9546
Fire Administration: 850-833-9565
Shalimar
County Water & Sewer: 850-651-7171
After-Hours Water/Sewer: 850-651-7174
Waste Management: 850-301-2822
CHELCO: 850-892-2111
CHELCO Outage: 850-307-1211
Okaloosa Gas: 850-729-4700
Shalimar Police Office: 850-651-1115
Law Enforcement Non-Emergency: 850-651-7400
Ocean City-Wright Fire: 850-862-1185
Niceville Utilities
Homes inside the City of Niceville generally begin with the city for water, sewer and sanitation questions.
Useful contacts include:
City of Niceville Utility Billing: 850-279-6436 ext. 1100
Water & Sewer Operations: 850-279-6436 ext. 2105
Public Works / Sanitation: 850-279-6436 ext. 2004
You can confirm current department information through the City of Niceville.
For electric service, start with CHELCO. CHELCO's main business-hours number is 850-892-2111. The current outage number is 850-307-1211.
For natural gas questions, contact Okaloosa Gas District at 850-729-4700.
Niceville Emergency Contacts
Emergency: 911
Niceville Police Department: 850-279-6436 ext. 1200
Niceville Fire Department administrative contact: 850-757-7419
For an actual police, fire or medical emergency, call 911, not the administrative number.
Bluewater Bay Utilities
This distinction is important.
A Bluewater Bay home may have a Niceville mailing address without receiving the same utility services as a home inside the City of Niceville.
For many Bluewater Bay properties, start here:
Okaloosa County Water & Sewer: 850-651-7171
After-hours water/sewer emergency: 850-651-7174
Waste Management: 850-301-2822
CHELCO: 850-892-2111
CHELCO outage line: 850-307-1211
Okaloosa Gas: 850-729-4700
Check Okaloosa County Water & Sewer using the property's actual address rather than assuming the provider from the ZIP code.
Bluewater Bay Emergency Contacts
Emergency: 911
Okaloosa County Sheriff's Office non-emergency: 850-651-7400
North Bay Fire Control District: 850-897-3689
North Bay Fire Control District provides local fire and emergency-response coverage in its service area.
If you're selling a home in Niceville, knowing which utilities actually serve the property is a small detail worth getting right before the buyer asks.
Fort Walton Beach Utilities
For a home served by the City of Fort Walton Beach:
New water service: 850-833-9591
Public Works / Utility Services: 850-833-9613
Sanitation: 850-833-9655
After-hours water/sewer emergency: 850-833-9546
Start with the City of Fort Walton Beach Public Works & Utility Services page for current information.
For electricity, Fort Walton Beach properties may be served by Florida Power & Light. FPL's current outage number is 800-468-8243.
Okaloosa Gas: 850-729-4700
Fort Walton Beach Emergency Contacts
Emergency: 911
Fort Walton Beach Police non-emergency: 850-833-9546
Fort Walton Beach Fire Department: 850-833-9565
If you're preparing to sell a home in Fort Walton Beach, keep your utility-transfer confirmations with your closing paperwork.
Shalimar Utilities
Shalimar is another place where the town name does not mean every utility is operated by the town.
For many Shalimar properties:
Okaloosa County Water & Sewer: 850-651-7171
After-hours water/sewer emergency: 850-651-7174
Waste Management: 850-301-2822
CHELCO: 850-892-2111
CHELCO outage line: 850-307-1211
Okaloosa Gas: 850-729-4700
Town of Shalimar: 850-651-5723
Shalimar Emergency Contacts
Emergency: 911
Shalimar Police Department office: 850-651-1115
Non-emergency law enforcement: 850-651-7400
Ocean City-Wright Fire Control District: 850-862-1185
The Town of Shalimar does not operate its own fire department. The town identifies Ocean City-Wright Fire Control District as its fire-service provider.
If you're selling a home in Shalimar, this is also a good time to collect utility bills, service information and anything else the buyer may need before closing.
Internet and Fiber Service: Check the Exact Address
Internet is different from water or electricity.
Do not assume that because a provider serves Niceville, Fort Walton Beach or Shalimar, it serves a particular house.
Availability can change street by street and sometimes house by house.
Providers worth checking include:
AT&T specifically states that fiber is available only in parts of Niceville, and Quantum Fiber and LiveOak also require an address-level availability check.
Seller tip
If your home already has fiber service installed, tell your listing agent what provider you use.
Internet availability can matter to a buyer who works from home. Don't advertise a particular speed or service as available to the buyer unless the provider confirms it for that address.
Hurricane and County Emergency Information
Living in Northwest Florida also means knowing where to get official storm information.
Okaloosa County Public Safety: 850-651-7150
Citizen Information Line during county emergencies: 850-609-7000 or 311
Use Okaloosa County Emergency Management for evacuation information, shelter information, emergency declarations and severe-weather resources.
Residents can also register for local emergency notifications through AlertOkaloosa. Okaloosa County currently directs residents to its alert system from its Public Safety and Emergency Management pages.
Moving Because of PCS Orders?
Utility transfers become one more deadline when you're dealing with orders, movers, housing, schools and a home sale at the same time.
If your move involves Eglin AFB or Hurlburt Field, see Uber Realty's Military PCS home-selling guide.
The goal is not to make moving complicated.
It is to get the small details handled before they become closing-day problems.
FAQ
Who provides water service in Niceville?
It depends on the exact property. Homes inside the City of Niceville may receive City of Niceville water and sewer service, while properties in areas such as Bluewater Bay may use Okaloosa County Water & Sewer.
Check the actual street address rather than relying on the mailing city.
Who provides electricity in Niceville and Shalimar?
CHELCO serves substantial portions of the area. Because utility territories can vary by exact location, confirm the service address directly with CHELCO before starting or transferring service.
Who provides electricity in Fort Walton Beach?
Florida Power & Light serves Fort Walton Beach properties in its service territory. Confirm the individual address with FPL.
What number should I call for a power outage?
For CHELCO, the current outage line is 850-307-1211.
For FPL, the outage line is 800-468-8243.
If there is a downed line or an immediate danger to people or property, stay away from the line and call the appropriate utility or 911 when there is an emergency.
Who do I call if I smell natural gas?
Okaloosa Gas instructs customers who smell gas or suspect a leak to call 850-729-4700 or 800-239-3878. For an immediate emergency, call 911.
When should a seller turn off utilities?
Avoid shutting utilities off before the buyer's final walk-through. Coordinate the final service date with your closing instructions so the home can be properly inspected immediately before closing.
Should I transfer internet service to the buyer?
Usually the buyer establishes their own internet account. What helps is telling the buyer or listing agent which providers currently serve the property and whether fiber or other equipment is already installed.
What if one of these numbers changes?
Use the official provider link on this page. This guide was last checked August 15, 2026, but utilities and government agencies can change phone numbers, service areas and procedures.
